Company Information
Our purpose
It’s simple; To improve customer service in Healthcare and reduce the costs associated with the delivery of care, while improving the quality of life for those who receive it.
Mission
To improve the quality of patient care and maximize efficiency in health care operations by using cost effective IT solutions with world-class customer service.
Vision
To be the premier Health IT Customer Service company.
Company History
Jim Borda is the founder and owner of bordaMed, a Williamsburg, Va. based provider of health care information technology services and physical therapy products. Health IT (HIT) and Customer Service are Borda’s passion, which led him to sales and support in the physical therapy and rehabilitation industry in 2006.
Borda quickly realized there was a great need for IT support in small and mid size healthcare facilities and expanded the business platform to include IT consulting for Healthcare professionals and support to vendors who are transitioning into the HIT industry.
He has established himself as a specialist in strategic operations, business development and an effective communicator of IT to the layperson. More importantly, he is a leader and expert in the creation of high performance teams and has established the bordaMed network of partners and colleagues, who help bring cost effective solutions to all stakeholders and patients alike.
Borda, 39, previously served as a Manager and Business Specialist in the IT Support industry and helped create, implement and improve customer service business processes for Microsoft, MCI, Comcast, AT&T, Time-Warner, Canon, IHS, Sears and the U.S. Navy.
Borda holds a B.S. in Business Administration and an M.B.A. in Healthcare Management from the University of Phoenix and persues ongoing education at the Johns Hopkins Bloomberg School of Public Health’s Opencourseware.
Photo credit for scenic images: dan / FreeDigitalPhotos.net
Value-Based Principles
Below are the four guiding Value‑Based Principles that keep our clients’ interest in mind at all times when operating under the 7 point Service Guarantee and the bordaMed Professional Services (BPS) Program.
There will never be a reason to offer answers that do not follow these Value-Based Principles.
The Four Value-Based bordaMed Principles:
- Patients come first
- Listening is the key
- Quality focused
- Validity and accuracy before efficiency
Community Philosophy
bordaMed is a strong believer of the importance of sharing, caring, and doing anything possible to help improve the quality of life for everyone, especially those who have the greatest need.
Please visit the web sites of the following organizations bordaMed supports to learn more about the ways we can help. Thank you for your time and consideration.
Bill and Melinda Gates Foundation
The Pediatric Brain Tumor Foundation